FAQs - Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at hydroitems.com@gmail.com.
Pricing
We support most popular payment options. These are:
- Paypal
- ApplePay
- MasterCard
- VISA
- AMEX
Firstly, please make sure that you have chosen a correct item on your order. If you DID received other product than you demanded, please contact us at hydroitems.com@gmail.com
We will try to solve the problem as soon as it will be possible, and give you instructions on what to do next
Our delivery usually takes between 10-20 days. Please allow us additional 1-3 working days as your order has to be processed and sent out. If you have been waiting for a bit longer, please let us now. Email us at hydroitems.com@gmail.com and we will try to handle the situation regarding your order. Thank you for your patience!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more informations, visit Refund Policy page.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
In this case, we highly advice you to just add product to your basket such as HydroItems™ Portable Flakes, which technically will be free, as the price of them is almost equivalent to the price of shipping!
Simply add 3 products into a shopping cart, and the third one will be free manually! Please make sure to do it, so that we are able to process the order with the items you really want!